Terms and Conditions
1. Introduction
These Terms and Conditions govern the use of the Herminix website and all products, services, and benefits offered by Herminix. By accessing this website, submitting an application, or using any Herminix product or service, you agree to be bound by these Terms and Conditions.
2. Products and Services
Herminix provides health-related assistance products, funeral assist solutions, and value-added lifestyle benefits. All products are assistance-based and are not medical aid schemes or insurance policies, unless explicitly stated otherwise.
3. Membership and Eligibility
Membership is subject to eligibility criteria, including age limits and product-specific requirements. Certain products may have waiting periods, exclusions, or limits, which will be communicated at the time of application.
4. Fees and Payments
Membership fees are payable monthly in advance. Fees are subject to change with reasonable notice. Failure to pay may result in suspension or termination of benefits until outstanding amounts are settled.
5. Benefits and Limits
Benefits are subject to:
Product-specific limits and caps
Waiting periods
Provider network availability
Fair usage policies
Herminix reserves the right to amend, replace, or withdraw benefits where necessary, provided reasonable notice is given.
6. Third-Party Partners
Certain benefits are provided through third-party partners. Herminix is not responsible for the actions, availability, or service quality of third-party providers but ensures partners are reputable and compliant.
7. Claims and Assistance
Claims or benefit requests must be submitted according to the procedures communicated to members. Approval is subject to verification, compliance with terms, and availability of benefits.
8. Website Use
All website content is for informational purposes only. Herminix does not guarantee uninterrupted access or error-free operation of the website and may update content without notice.
9. Privacy and Data Protection
Herminix respects your privacy and handles personal information in accordance with applicable South African data protection laws. Personal information is used solely for administering products and services.
10. Limitation of Liability
Herminix shall not be liable for indirect, incidental, or consequential damages arising from the use of its products, services, or website, except where liability cannot be excluded by law.
11. Amendments
Herminix reserves the right to amend these Terms and Conditions at any time. Updated terms will be published on the website and become effective immediately upon publication.
12. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
13. Contact
For queries regarding these Terms and Conditions, please contact us via email or the website contact form.
